Digital assets and their ownership
The digital assets created within a client’s Google Ads or social media account belong to the client. We will never take ownership of the digital assets we’ve created on the client’s own online platforms.
Please note that landing pages created by Meow Media is a 3rd party hosting rental service and a monthly rental fee applies. If the client cancels the landing page service, content on the page will be unpublished too in order to avoid any further costs incurred from the hosting system we use.
Service disruptions
In a rare event of system downtime or malfunction, which is caused by a third party platform we use to perform the service, such as Google Ads, Facebook Ads Manager, WeChat or the landing page hosting system we use, we will notify the client immediately after we identified the disruption. We will endeavour to resolve the disruption or find a workaround solution as soon as possible within our power. However, please understand that third party platforms are outside our control and we cannot be responsible for the disruptions occurred.
Service cancellation & refund
Changes made to the direct debit placed on a client’s credit card may take up to 3 working days to take effect, since the date they requested the modification. The modification includes change of service subscription or cancellation of service. We recommend our clients to advise us any changes to their existing service subscription at least 3 working days prior to the date they want the modifications to be made. We don’t refund any service payment that has already been paid to us, including but not limited to one-off setup service payments and recurring service payments.
Personal information collected by Meow Media
We collect personal information from our clients mainly to enable the service, as well as tailor future product offerings for our clients and potential clients. To view our complete Privacy Policy, please click here. If anyone no longer wants to hear from us for any future marketing communications, please contact us by hello@meowmedia.global
Business information collected by Meow Media – Case studies
From time to time, we create case studies for selected client campaigns. We will always ask for our client’s consent, if we were to associate their business name with the case study. If at any stage they no longer want the case study to be made available to the public, they can contact us by hello@meowmedia.global
Business information collected by Meow Media – Public information
Unless requested otherwise by the client, we might mention their public information, such as brand name or website, in our marketing collateral and business development activities.
Reserved rights by Meow Media
We reserve the rights to pause or terminate our client services. We also reserve the right to reject services for a prospect. Meow Media is a client-centred agency and we aim to achieve 100% client satisfaction in our practice. Therefore, we will only utilise this right of service refusal out of reasonable grounds and absolute necessity.
Disclaimer & Indemnity
Meow Media is not liable for the business profit or loss of our clients. We will work diligently to reach the campaign goals for our clients within our service scope and given budget.
We are also not liable for the nature of our clients’ product, service or promotions. However, we will take necessary measures to assess if the client’s offer is appropriate for the target market.
In an unlikely event of system downtime or malfunction, which is caused by a third party platform outside our ownership or control, we are not liable for the business impact caused by these disruptions.
You agree to indemnify and hold Meow Media, its parent, subsidiaries, affiliates, successors, assigns, owners, directors, officers, employees, agents, service providers, and suppliers harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of your use of our services, your violation of the Service Terms, your breach of any of the representations and warranties herein, or your violation of any third party rights.
By accepting our service proposal and authorising a payment method to commence service with Meow Media, you agree to the Terms & Conditions mentioned on this page.
